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   Commercial &  Residential Restoration Services  24 Hours a day 7 days a week IICRC CERTIFIED      
          SUFFOLK  631-226-9800 NASSAU 516-498-3524
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NASSAU 516 498-3524  SUFFOLK 631 226-9800


"Puffback" is one of the most mis-used words in the insurance restoration field. An incident that causes a smokey or sooty condition within a building is often called a " puffback " by misinformed home-owners. Animals nesting in a chimney, the deterioration and subsequent collapse of a chimney's interior masonry, clogged or loose flue pipes, downdrafts and low voltage all can cause puffback - like conditions. A true PUFFBACK occurs when a malfunction causes a large quantity of oil to collect in the chamber and a sudden ignition causes a minor explosion.
PUFFBACKS, like many insurance related property losses, respond best to prompt professional cleaning. The opportunity for total cleaning restoration versus painting and replacement is increased when a knowledgeable professional can diagnose the degree of severity, the oiliness of the deposit, the scope of the loss and, finally the receptiveness to restoration of the varied surfaces and contents of the home or office.
Experience cannot be overemphasized when evaluating a professional cleaning company. It takes years of on-the-job training and endless seminars, as well as years of successes and some failures to qualify as an insurance restoration specialist. Unfortunately, homeowners are quick to demonstrate that a little knowledge is a dangerous tool, as they try to clean soot from walls and ceilings, only to cause permanent smearing of the paint, necessitating complete repainting, increasing the loss payment.
Homeowners look upon oily soot and smoke as dirt and proceed from there to ruin their homes, because they don't realize that the sooty layer is actually unburned fuel or a carbon deposit. Loose dirt must be removed first, using dry-chemical sponges, so that it does not emulsify and redeposit into the porous paint. The professional then removes the remaining smoke film with specialized chemicals.
Agency personnel and insurance adjusters can play a large role in reducing a loss by advising the insured not to touch walls and fabrics and to wait for the adjuster or a qualified cleaning professional. This simple act can save THOUSANDS of dollars, as the insured is forewarned against their well-intentioned but to often disastrous cleaning attempts. There are, of course, many subtle factors that a professional with years of experience evaluates as he observes and tests the various surfaces and contents of a loss: Is the paint job of recent vintage? Is it latex or oil-based? If not, streaks, skips and uneven application of an amateurish paint job can become the future headache of the cleaning contractor and adjuster.
Expert knowledge of the cleaning characteristics of a wide range of fabrics, woods, carpets and assorted decorative items are essential to protect the best interests of all parties involved in a loss. Insured homeowners or business owners always develop a much keener eye for flaws when dealing with an insurance claim. If overlooked during the initial inspection, fabric furniture and draperies that were worn, frayed, laded etc. often wind up in the famous phrase, "It wasn't that way before the loss" The initial inspection and discussion of prior conditions is, perhaps the most critical part of the surveying and estimating procedure.
Done properly, homeowners and business owners will appreciate an honest appraisal of their home or business. The discussion as to the results a cleaning company can provide will always prevent subsequent anguish and extra loss dollars.
Your restoration specialist is a certified cleaning expert. Trust him to handle your clients and claims with the utmost courtesy, discretion and professionalism. His experience is a valuable asset in reduction of the loss experience.



                                                              PUFFBACK DAMAGE TIPS


   1. If you are insured, FLAG will contact your insurance company for detailed instructions on how to process your claim. We will protect the property, conduct an  inventory, and create a scope of work for your insurance company. If you need help ask FLAG. We have worked with all of the major insurance companies and we can give your insurance company all of the information and updates it needs to process you claim.

   2. Check with the fire department to make sure your home or building is safe to enter. Be watchful of any structural damage caused by fire damage. FLAG will check for you to insure safety on the job site.

   3. The fire department should see that utilities are either safe to use or are disconnected  before they leave the site. DO NOT attempt to reconnect utilities yourself. FLAG will check for you to insure safety on the job site.

   4. FLAG will conduct an inventory of damaged property and items. Do not throw away any damaged goods until after an inventory is made, and when possible try to locate valuable documents and records.

   5. If you leave your home, contact the local police department to let them know the site will be unoccupied.

   6. Begin saving receipts for any money you spend related to fire damage loss and repairs. The receipts may be needed later by the insurance company and for verifying losses claimed on income tax.

   7. Notify your mortgage company of the fire damage and repairs.

   8. Check with an accountant or the Internal Revenue Service about special benefits for people recovering from a fire damage loss.

We have decades of experience in restoring properties back to normal after a tragic event like a fire damage. FLAG offers a full line of fire damage restoration services. We will help you to expedite your loss with your insurance company so you can settle quickly.



Respond to FIRE Damage within 24-48 Hours to Prevent Mold!

         NASSAU 516 498-3524 SUFFOLK 631 226-9800



     Fire/smoke damage requires more service & expertise than an ordinary contractor or house cleaner can provide to restore property. FLAG can remove smoke and soot from furniture, carpets, draperies, walls, ceilings and most of the contents in your home or office.  If not charred FLAG will clean, deodorize, and restore the contents in your home or office to their pre-loss condition. Our experience includes residential and industrial smoke damage restoration. Remember FLAG is not a janitorial cleaning company. A light coating of soot might be removed easily using the correct cleaning technique, however soot can be permanently embedded by improper cleaning. FLAG has decades of experience in the cleaning & restoration industry and most of our work comes from referrals




                "SECOND TO NONE"



 Emergency Service (containment): pre-cleaning sensitive metal, plastic, marble, finished wood - surfaces easily discolored by acid soot residue

Ceilings: Cleaning with special dry-cleaning sponges, and recoating as necessary.

Fixtures: Cleaning doors and frames, windows and frames, cabinets, vent covers; disassemble, cleaning and reassemble of light fixtures, etc

Ductwork: Cleaning and deodorizing inaccessible surfaces inside heating or air conditioning duct systems.

Clothing: Dry cleaning or laundering clothing, linens, spreads. etc., with guaranteed deodorizing. Includes leather, furs and formal wear

Draperies: Removing (as required), cleaning and remounting draperies, sheers, cornice boards, swags and other window treatments.

Hard furniture: Cleaning lampshades, throw pillows, hand made or delicate items.

Appliances and Electronics: Cleaning and electrical safety checks for household appliances, televisions, stereos and components.

Dishes And Fine Wares: Hand cleaning by trained technicians for china, crystal, silver, porcelain, glassware, utensils etc.

Collectibles: Cleaning and security of many items homeowners collect, whether of real or sentimental value.

Upholstered Furniture: Hand cleaning of even the most velvet, satin, silk etc.

Carpet Cleaning: Truck Mount steam extraction by certified technicians. Ability to clean Oriental, hooked, braided and exotic rugs

                                                     FLAG  - START TO FINISH !


BOARD - UP SERVICE - Our board up service will secure your property and leave your home or office as safe and secure as possible from potential intruders and in most cases no out of pocket expense for the insured.

 SMOKE DAMAGE - Even when a fire does not destroy the structure, smoke leaves an undesirable scenario. Smoke can affect an entire house. Even small smoke residue that leaves discoloration on the wall should be treated. LEAVE THE JOB TO FLAG!

 DEMOLITION - We will demolish and remove unsightly and hazardous debris from the site. If the property is un-repairable we can demolish the structure and haul everything away.

 STRUCTUAL RECONSTRUCTION - If the fire has caused structural damage, do not despair. FLAG offers a structural reconstruction service and will repair the fire damage to your property




          Quick action can save your property even after fire damage. FLAG will help by protecting your house and mitigating the damages. Fire destroys almost everything and can leave your home uninhabitable, however fire damage does not always mean a total loss. FLAG can restore your property completely and get you back to life the way it was before the loss occurred. This is our profession and passion!





 (800) 794-3524 

  NASSAU 516 498-3524  SUFFOLK 631 226-9800

We work with insurance companies everyday!

Companies like
USAA, State Farm and Travelers! That ensures your claim gets processed efficiently and accurately.


We Bill Your Insurance Direct!






Satisfaction Guaranteed!


Flag is committed to industry leading cleaning & restoration services through the use of state of the art technology and our highly qualified - friendly staff. It is our priority to insure your 100% satisfaction....Guaranteed!


  TRUCK 5      100% GUARANTEE         TRUCK3




NASSAU 516 498-3524  SUFFOLK 631 226-9800







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